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21.
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A gestão da qualidade e a excelência dos serviços educacionais : custos e benefícios de sua implantação
by XAVIER, Antonio Carlos da R. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : IPEA, 1996Availability: No items available On order (1).
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22.
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Decentralising public service management
by Pollitt, Christopher | BIRCHALL, Johnston | PUTMAN, Keith. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Houndmills : Macmillan, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.13P775d] (1).
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23.
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Empowering the customer : the citizen in public sector reform / por Victor Ayeni. --
by Ayeni, Victor. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Commonwealth Secretariat, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3 A976e] (1).
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24.
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Regulacion y control de la calidad de los servicios publicos privatizados: los casos del servicio de gas natural, electricidad y agua potable
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Buenos Aires : INAP, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.20R3441r] (1).
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25.
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CITIZENS FIRST Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development/ Centre Canadien de Gestion, 1998Title translated: Les citoyens d'abord.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19C5812c] (1).
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26.
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Administração pública no Brasil : uma breve história dos Correios
by Barros Neto, João Pinheiro de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : ANNABLUME, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 383.1 B2776a] (1).
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27.
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Using horizontal tools to work across boundaries : lessons learned and signposts for success / organizado por Andrea Rounce e Norman Beaudry. --
by Rounce, Andrea [org.] | Beaudry, Norman [org.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Ottawa : Canadian Centre for Management Development, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.4013 R8594u] (2).
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28.
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Citizen-centred service : responding to the needs of canadians
by Canadian Centre for Management Development. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : The Learning Centre, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 353.48 C21258c] (1).
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29.
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GOVERNANCE in the Twenty-First Century : revitalizing the public service / B. Guy Peters e Donald J. Savoie. --
by Peters, B. Guy [Ed.] | Savoie, Donald J [Ed.]. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Québec : Canadian Centre for Management Development/ Centre Canadien de Gestion, 2000. --Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.05G7211go] (2).
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30.
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Renewing organizations : managing wokforce transitions / por James R. Nininger e Marilyn J. Arditti. --
by Nininger, James R | Arditti, Marilyn J. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Ottawa : Canadian Centre for Management Development/ Centre Canadien de Gestion, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.4013 N715r] (1).
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31.
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O impacto da tecnologia de informação e comunicação na qualidade dos serviços públicos : a declaração do imposto de renda da pessoa física
by MARTINEZ, Ivonete. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Instituto de Pesquisas Energéticas e Nucleares/ USP, 2004Dissertation note: ^a Trabalho de conclusão de curso^b MBA Gestão de Negócios e Tecnologia Universidade de São Paulo. Instituto de Pesquisas Energéticas e Nucleares Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 7.05M3852i] (1).
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32.
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Good practices in citizen-centred service
by BLYTHE, D. Marie | MARSON, D. Brian. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).
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33.
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A excelência em gestão pública : a trajetória e a estratégia do GESPÚBLICA
by Lima, Paulo Daniel Barreto. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.39 L7324e] (2).
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34.
|
Programa da reforma do sector público - fase II (2006-2011) : o funcionário, a servir cada vez melhor ao cidadão
by MOÇAMBIQUE. Autoridade Nacional da Função Pública. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: [s.l.] : Autoridade Nacional da Função Pública, 2008Title translated: The public sector reform's program - phase II (2006-2011); the civil servants - trying hard to satisfy the citizen's need.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11M6872pr] (1).
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35.
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Competency management in the public sector : European variations on a theme / editado por Sylvia Horton, Annie Hondeghem e David Farnham. --
by Horton, Sylvia [editor ] | Hondeghem, Annie [editor] | Farnham, David [editor]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Amsterdam : IOS, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.4013 C73743] (1).
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36.
|
Atitude positiva : guia de boas práticas do gestor
by BRASIL. GOVERNO DO ESTADO DA BAHIA. Secretaria da Administração. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Salvador : Secretaria de Administração do Estado da Bahia, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.4013 A872] (1).
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37.
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Le guide d'action du manager public / por Frédéric Petitbon ; prefácio de Jean Lemierre. --
by Petitbon, Frédéric | Lemierre, Jean [préf.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Paris : Éditions d'Organisation, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.63 P4896g] (1).
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38.
|
Civil service pay reforms in Africa
by OLOWU, Dele. Source: International Review of Administrative SciencesMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, dec. 2010Availability: No items available
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39.
|
Preparing Jordanian university services to implement a quality self-assessment methodology
by TARÍ, Juan José | MADELEINE, Carolina. Source: International Review of Administrative SciencesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, mar. 2011Availability: No items available
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40.
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Lecciones aprendidas desde la experiencia española de análisis de la percepción ciudadana de los servicios públicos
by Pino, Eloísa del | DÍAZ PULIDO, José M. Source: Revista del CLAD Reforma e DemocraciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, feb. 2011Online access: Acesso Availability: No items available
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